fun outdoors usa shipping information

Any additional services, such as two-man delivery, inside delivery, lift-gate trucks, or pallet jacks are not included in the price of the product. The cost of these additional services vary from city to city. They usually cost between $75.00 and $150.00 extra. You may purchase these additional services directly from the trucking company when they call you for an appointment.
Drop shipping is normally 1-3 weeks. If your product shows visible damage upon receipt from the truck, refuse shipment and call us. You should inspect the shipment BEFORE signing the delivery ticket. If damage is discovered, it must be reported to us within 48 hours of receiving the merchandise. We will immediately arrange a new product to be shipped to you. If you take claim of the product, you the customer are responsible for all return shipping charges.
Not all products are shipped via truck. UPS, FedEX and DHL do not require signatures. The product will be dropped off on your porch. If damaged, contact us immediately.
Our customer service department can be reached via email at contact@funoutdoorsusa.com if you have any questions. Tracking numbers can be provided upon request by phone or email.
All pricing posted on our site apply to delivery within the 48 continental United States only. Email us or call for a custom quote on shipping to any other destinations besides the continental US. Alaska and Hawaii need special shipping quotes.
Any address corrections made in transit or after shipment has occured will be invoiced a $10.00 fee

If you wish to cancel your order BEFORE shipment, Fun Outdoors USA will gladly provide a full store credit, refund the total amount by company check minus 3% of the total order, or credit the amount directly to your card minus 6% of the total order.
If you wish to cancel your order AFTER shipment, the customer must return all product at their own expense to receive a full store credit, refund by company check minus 3%, or credit to the charge card minus 6% for the purchase price. Actual shipping charges from the original purchase will be deducted from the refund or credit as well.

If you wish to return your order within 10 days, you must call to receive a Return Authorization Number from our customer service staff or email us. Return shipping charges and arrangements will be the responsibility of the customer. Merchandise must be returned in original packaging. We do not credit back shipping charges of the original purchase. There will be a 20% restocking fee on all returned products.